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Frequently Asked Questions (FAQs)

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How do I know my credit card information will be safe?
Most online businesses, including Vital Choice, use SSL (Secure Socket Layer) encryption for their credit card processing. This means your number is scrambled on your own computer before it is sent out and is unscrambled only at the destination computer.
In theory, this encryption can be broken, but it would take thousands of computers running for thousands of hours to do so. This would be too expensive to justify decrypting your number.
There is a much greater chance of someone copying your number when you use your card at a restaurant, store, or whenever you give your number over the telephone.
Stealing information from a secure web site requires special hardware and software and a wealth of knowledge, whereas tapping voice communication on your phone can be done by almost anyone with a few dollars in parts from Radio Shack.
You can identify whether a web page you visit is secure by looking to your browser address window. Secure pages like ours will begin with "https://". 
In addition, we use a respected security service call Trust Guard that continuously monitors our website for suspicious activity and security flaws. You'll see their logo at the bottom of every Vital Choice webpage.
Since our beginning in 2002, we've executed many thousands of transactions without a single credit card security issue.
Protections built into the credit card system
Unauthorized charges could be made by anybody who has taken your number, such as shop clerks, mail order firms, and so forth. What protects you and keeps them from doing this is the chargeback security built into the credit card system itself.
If a business were to make unauthorized charges using your credit card number, the legal burden of proof that the purchase ever took place is on the merchant and not on the customer. Such proof would include a piece of paper with your signature on it. But when you order online, you never use your signature!
This means, that the merchant really doesn't have any solid proof of your purchase or order. So if you find an unauthorized charge to your credit card, you can always contact your credit card company and ask for a "chargeback".
Especially in the case where you have not used your signature, most credit card companies have a "no-questions-asked" policy. The money is withheld from the merchant, and the burden is on the merchant to prove that you indeed made the purchase.
There has been a tremendous increase in the number of merchants who have been scammed by crooks who place fraudulent orders using stolen credit card information. Unfortunately, merchants are not provided the same protection as consumers when it comes to credit card fraud. In fact, the risk in online ordering is with the merchant, not with the customer.
Like all businesses, Vital Choice is heavily reliant upon our reputation to survive and prosper. We have everything to lose and nothing to gain by allowing your credit card to be used for unauthorized activities.

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