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Non-Frozen Goods for Christmas

To ensure delivery before Christmas Day:
  • Order before 12am Pacific Time on Friday, Dec. 7.
  • If you miss that deadline, place your order before 10am Pacific Time on Thursday, Dec. 20 and upgrade to Overnight service.

New Years Deadlines

To ensure delivery before New Year's Day:
  • Place your order for Non-Frozen goods by Tuesday, December 17.
  • Place your order for Frozen goods before 10am Pacific Time on Wednesday, December 26th.
  • If you miss those deadlines, place your New Years order before 10am Pacific Time on Thursday, Dec. 27, and upgrade to Overnight service.

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When should my order arrive?

All times are Pacific Standard, and these guidelines apply unless you choose Overnight service:

Non-Perishable Goods: Order/Shipping Schedule using Regular Service:

  • Shipped via Ground Monday through Friday (except holidays), and normally arrive within 3 to 7 days, depending upon destination.
  • Shipments to Washington State, Oregon, Northern California, and Idaho may arrive in 1 to 2 days.

Frozen Foods: Order/Shipping Schedule using Regular Service*:

  • Orders placed Saturday, Sunday, Monday, or before 10 AM Tuesday will ship Tuesday* to arrive 1-3 days later.
  • Orders placed between 10 AM Tuesday and 10 AM Wednesday will ship Wednesday* to arrive 1-2 days later.
  • Orders placed after 10 AM on Wednesday through 12:00 midnight Friday will ship Monday* to arrive 1-3 days later.

Frozen Foods: Order/Shipping Schedule using Overnight Service*:

  • Orders placed Monday, Tuesday, Wednesday, or before 10 AM on Thursday will ship that day to arrive the following day.
  • Orders placed after 10 AM on Monday, Tuesday, and Wednesday will ship the following day to arrive the day after ... in other words, two days after the day the order was placed.
  • Orders placed after 10 AM Thursday or at any time on Friday, Saturday, or Sunday will ship the following Monday to arrive Tuesday.

*Except when a holiday falls on the designated shipping day.

NOTE: We cannot guarantee specific delivery times:

  • We strive to deliver your order on time to the address you designate. Virtually all of our deliveries are successful and we want to make sure yours is among them!
  • The courier will normally knock on your door and, if no one answers, will leave your package at your door.
  • Occasionally, perishables will arrive a day early. In most cases, if no one is home, couriers will leave the package at your door.
  • We are not liable for orders that are not retrieved in a timely manner.
  • If you have very special delivery needs, please call Customer Service at 800-608-4825 for assistance.

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Premium Services and Fees

Premium Shipping Upgrades on orders containing frozen and non-frozen items are calculated separately.

For the Non-Perishable portion of your Cart:

  • Upgrade to 2nd Day Air Delivery: Add $9.95 up to $100, 10% of total above $100.
  • Upgrade to Overnight Delivery: Add $25.00 for orders totaling up to $165.00. Add 15% of the total to orders totaling $165.01 or more. For example, it would cost $33.75 to upgrade an order of $225 to overnight delivery (225 x 0.15 = 33.75).

For the Perishable portion of your Cart:

  • Upgrade to Overnight Delivery: Add $25.00 for orders totaling up to $165.00. Add 15% of the total to orders totaling $165.01 or more. For example, it would cost $33.75 to upgrade an order of $225 to overnight delivery (225 x 0.15 = 33.75).

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Handling Frozen Goods

  • We ship our frozen products with dry ice.
  • Perishable products should be refrigerated or frozen upon receipt.
  • Sometimes packages do not arrive solidly frozen. As long as they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.
  • Unopened, vacuum-packed smoked fish packages have a refrigerated shelf life of about 2 weeks.
  • Unopened, vacuum-packed non-smoked fish packages have a refrigerated shelf life of about 3 days.
  • After opening, smoked fish is best consumed within 3 days.
  • Consume non-smoked fish (and our lightly smoked "oven ready" sablefish) within 1 day of thawing, or keep frozen.

     

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Canadian Shipping Information

No Online Orders to Canada; Express service limitations

Rising taxes and fees force us to halt all online sales to Canada. Canadian customers must place their orders by calling 866-482-5887 toll-free on Monday through Friday, from 7:00am to 4:00pm Pacific Time.

  • Canadian customers must place their orders toll-free at 866-482-5887 on Monday through Friday from 7:00am to 4:00pm Pacific Time.
  • Canadian orders will now be sent by post, using Priority Mail International.
  • Customers should expect to pay any applicable taxes or customs fees upon package delivery.
  • We can only send non-perishable goods, unless a Canadian customer uses their own FedEx account.
  • Canadian customers who request shipping of goods via their own FedEx account (at their own risk), will not be charged for shipping.
  • Customers who use their own FedEx accounts can order frozen and/or non-perishable goods and request upgraded shipping of non-perishables.

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International Orders

International shipping is very limited, and costs to countries other than Canada will be calculated by weight of goods shipped (see Canadian Shipping Information):

Canada: We cannot ship perishable items to Canada. However, we can ship non-perishable goods to Canada (see Canadian Shipping Information).

Australia: Residents of Australia can order select Vital Choice canned seafood from our friends at Vital Choice Australia.

Please direct any questions you may have about foreign orders to our customer care desk at 800-608-4825.

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Packaging

Since Vital Choice began shipping perishable foods in 2002, we've been committed to environmental sustainability in all aspects of our business. Along the way one of our biggest challenges has been finding a more eco-friendly shipping container that matched the beneficial cost, weight, durability, and thermal-insulating properties of expanded polystyrene (EPS) "Styrofoam" containers. And finally, we have.

Our "SeaSaver" insulated packaging combines soft, flexible, recycled cotton fiber pads (biodegradable) covered with a tough, moisture-resistant film (recyclable). These pads enclose and protect the dry ice and food within a cardboard box (also recyclable).

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Questions?

Send an email to Customer Service or call us toll-free at 800-608-4825.

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